Support Services

Ensuring Adoption and Optimizing Your Use of Source-to-Pay Technologies

Hubwoo’s global customer support team supports both buyers and suppliers, ensuring broad, sustained adoption of source-to-pay solutions and helping you realize the full benefits of joining The Business Network.

Our world-class support team provides global reach and local support, with coverage for North America, Latin America, Europe and Asia.

Hubwoo’s support services are responsive and adaptable to the needs of your organization, representing our commitment to your success:

  • A dedicated operational account manager, reachable by phone and email, ensures continuity and a timely resolution of any issues
  • Our email and phone support are open 24 hours a day, 7 days a week so you can reach us when you need to
  • Create your own help tickets and monitor their resolution without having to contact support directly
  • Your operational account lead provides monthly reports, reviewing them with you to highlight and address areas for improvement
  • We proactively monitor transactions to ensure that every single document reaches the intended recipient, and when there are errors we automatically create tickets and alert you to any errors

For buyers, we offer:

  • Technical support during the supplier on-boarding process, assigning an onboarding manager to meet our supplier on-boarding guarantee
  • Optional technical support services for sourcing events, helping you optimize your use of e-sourcing technologies and ensuring successful participation by suppliers

For suppliers, we offer:

Learn more about Hubwoo’s support and professional services: