Senior Vice President Global Services and Customer Support
As Senior Vice President, Global Services and Support, Kim Hopman provides best-in-class professional services to a diverse customer base across industry verticals. Deployment success is ensured by familiarizing the customer with a structured and straight forward implementation methodology, followed by global customer help desk support across multiple applications and languages, covering all time zones. Under Kim’s leadership, customer satisfaction ratings for the global services and support group have consistently reached the 90 percentile. Kim’s organization works towards the goal of all customers becoming best-in-class showcase customer, by providing detailed planning and delivery of product as scoped, on time and within budget. First-class support is provided to customers over the maintenance period, working closely with sponsoring executives to assure competitive advantages and the realization of a positive return on their investment.
Kim hires, develops and manages a highly skilled and motivated team of source to pay professionals who are able to focus on customer’s goals aligned with business objectives to exceed expectations. Kim provides staff leadership with integrity and accessibility, providing a clear organizational vision, setting and achieving of career goals, continuous quality training and knowledge transfer, and providing an exciting and superior work environment. She is responsible for the development and execution of on an annual business plan for Global Services, Supplier Services and Global Customer Support.